What is Alternative Dispute Resolution (ADR)?
What is Alternative Dispute Resolution (ADR)? Alternative Dispute Resolution (ADR) is a method of resolving a dispute fairly between consumers and...
What legislation oversees Alternative Dispute Resolution (ADR)?
What legislation oversees Alternative Dispute Resolution (ADR)? The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information)...
How do I know whether a business has appointed The Motor Ombudsman as its ADR provider?
How do I know whether a business has appointed The Motor Ombudsman as its ADR provider? Any business accredited...
When can I use an ADR provider to help resolve my complaint?
When can I use an ADR provider to help resolve my complaint? It’s always best to try and resolve...
What are the key benefits of using ADR to resolve my complaint?
What are the key benefits of using ADR to resolve my complaint? ADR is a fair and impartial process,...
How do I know whether The Motor Ombudsman can deal with my dispute?
How do I know whether The Motor Ombudsman can deal with my dispute? We are able to help...
How do I find out whether an independent garage or franchised dealership is accredited to The Motor Ombudsman?
How do I find out whether an independent garage or franchised dealership is accredited to The Motor Ombudsman? You...
What happens if the business that I have a dispute with is not accredited to The Motor Ombudsman?
What happens if the business that I have a dispute with is not accredited to The Motor Ombudsman? If...
How will my dispute be reviewed and managed by The Motor Ombudsman?
How will my dispute be reviewed and managed by The Motor Ombudsman? Once we’ve got your details, one of...
How long will it take to get a resolution to my case?
How long will it take to get a resolution to my case? How long it takes will depend on...
